Last updated: October 2021
Below your will find details of our terms and conditions. These can also be downloaded in pdf format at the following link.
1. Booking
*Our products and services are not booked until a deposit has been received*
If you wish to secure your date with us we require a £50.00 deposit (subject to change) which holds your chosen date. We require the final balance to be paid in full, six weeks before your event – unless agreed otherwise.
2. Hire Period
Hire charges are calculated based on ‘4 hourly’ events. Extra time may be arranged but will be added to your invoice or deducted from your security deposit where appropriate. Should you wish for a longer hire period please get in touch to discuss extended rates.
3. Responsibility
All items supplied to you on a hire basis remain the sole property of Tiger Events East Anglia. During the hire period (see 2) all hire items are the responsibility of the hirer (you) and not the responsibility of your venue or event planner. We ask that you communicate with your venue to ensure the security of all hire items in your absence. Tiger Events East Anglia provides all items for hire in clean, good working order and these items must be returned in the same condition that which they were supplied.
4. Public Liability Insurance
Tiger Events East Anglia is fully insured up to the value of £5,000,000. We can provide a copy of our insurance policy certificate to you or your venue, please email us for more information on why you might need this.
5. Silk Flower Wall / Flower Arch / LOVE Letters / Sweet cart / Garden games
The hire price of our silk flower walls, Flower Arch, Sweet cart, garden games and Light up LOVE letters includes full set up and takedown. Due to the structure of our flower wall we respectfully ask that they are not moved or taken down by anybody other than an employee of Tiger Events East Anglia to avoid damage. We pride ourselves on providing luxury products, therefore any silk flowers missing from the wall or any other arrangements will be treated as a loss/theft and will be deducted from the damage deposit (see 1). All 4ft Light up LOVE Letters are fully PAT Tested.
6. Cancellation/Amendments
In the event of a cancellation your deposit is non-refundable and will therefore be retained. Should you need to change the date of your event we will endeavour to provide the items you require for your new date, however we cannot be held responsible if the new date is not available and the deposit is retained. We recommend that you purchase wedding/event insurance to cover any losses in the event of cancellation.
7. Cancellations made by us
In the unfortunate (and unlikely) event that Tiger Events East Anglia needs to cancel the event date you have booked, the deposit and any payments made will be fully refunded if a new date is not agreed or not workable for you.
8. Delivery/Collection
Delivery and collection is not included in our hire charges. (Please see below)
Within 10 miles of IP24 3LH (FREE) Within 11-20 miles £20
Within 21-30 miles £30 And so on
9. Photography
Tiger Events East Anglia reserves the right to use any photography of our products and services taken during the hire period. Any photography will be used for promotional purposes on our website and/or social media. If you have any objections to this, please let us know in writing prior to your event.
10. Site Location, Facilities & Conduct
Hired equipment will be set up in one location only as agreed on arrival and will not be moved once unloaded. Tiger Events East Anglia reserve the right to refuse delivery if the venue or site is deemed to be unsuitable by our delivery personnel, or if the hirer has failed to notify us of any delivery obstructions such as stairs or excessive loading distances from our vehicle to the installation site, in such case no refund will be given. Tiger Events East Anglia reserves the right to cease operation and remove hired equipment from site if at any time a representative of the company feels that guests or the hirers conduct endangers the safety of the guests, hirers, themselves or the safety of the hired equipment. In such cases no refund will be given and full contracted fees will be due to Tiger Events East Anglia. Where items have been booked for outdoor use and the event cannot proceed due to unsuitable weather conditions (ie high winds and/or heavy rain) it is the responsibility of the hirer to ensure shelter of all products which may come into contact with such elements.
11. Non Returns/Damaged Goods:
11.1 All products are counted and checked by Tiger Events East Anglia at time of set up, with photos taken. In the event of shortages or damages that may be overseen by the Company (Tiger Events East Anglia), the hirer (you) shall notify the Company within 1 hour of delivery. If the hirer fails to do this, the Goods will be deemed to be delivered in correct condition.
11.2 Charges will be made for any damaged goods. This includes but is not limited to; goods that have been dragged on the floor, ground in earth or grass stains, biro, burns, holes, rips, tears, candles wax, grease, deep staining or excessive water exposure.
11.3 All packaging and boxes/bags MUST be kept and returned in good condition. The loss/damage of these boxes will incur a replacement charge, usually around £20-£30 per box/bag. This covers the cost of the Tiger Events East Anglia having to get packaging specially made to be able to store and re-hire these items.
11.4 Shortages and damages to hired goods will be charged at full replacement value and delivery to The Company. No substitute item will be accepted by The Company.
11.5 The Company will inform the hirer within 48 hours, in writing of any damages or missing items on the order. The hirer has 5 days from the date of notification to return any missing goods. After 5 days the Company will deem any goods not received back as missing and charge at full replacement cost and delivery to the Company. Any charges will be deducted from the refundable security deposit or where value exceeds the refundable security deposit an invoice will be issued to the hirer.
11.6 Additional courier charges or additional journeys for attempted re-collection will be charged at full mileage plus time.
11.7 Damaged goods remain the property of Tiger Events East Anglia.
12. Sweet Cart / Sweets
We will endeavour to ensure the choice of sweets are available for your event however we reserve the right to make changes due to unforeseen supplier issues. We will endeavour to notify you of all changes prior to the event. Only confectionary purchased through Tiger Events East Anglia as part of a package maybe placed on the sweet cart, this is for insurance and product traceability purposes.
Unless, you are just hiring the cart only, in this instance, you the hirer are responsible and liable for traceability of confectionary. No refund will be made for any unused confectionary. Please be advised that some sweets may contain or have traces of nuts or nut oil, they may also have been in contact with products and sweets containing nuts. Tiger Events East Anglia cannot be held responsible for any issues resulting in any food allergies. The hirer should ensure that young children are supervised at all times to avoid the risk of suffocation or choking from sweet wrappers and confectionary. Tiger Events East Anglia cannot be held responsible for safety issues which occur from the use of our equipment or consumption of our confectionary at your event.
*Under no circumstances are drinks allowed to be placed on the sweet cart*
Permission should be sought by the hirer from the venue to ensure the Sweet cart is suitable for the premises. Dimensions of the cart in inches 53 x 30 x 79 (Length – Depth – Height). The sweet cart can only be moved by a representative of Tiger Events East Anglia. The Sweet Cart is not for outdoor use unless suitable cover is provided by the hirer that protects the cart from the elements and is agreed with Tiger Events East Anglia.